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Support and FAQ'sQ. Is Delivery Discreet A. Yes. All packages are sent out in plain packaging with no mention of the contents or sender. Q. How Much Do You Charge For Delivery A. We deliver to the UK Mainland Only Royal Mail Recorded Delivery £2.99 For order up to the value of 30.00 Royal Mail Recorded Delivery £3.99 For orders Over £30 Q. What Currencies Accept A. We only deliver within the UK and therefore only accept payment by GBP. Q. What Are Your Delivery Times A. Your products will usually arrive with you within 2-3 days of purchase (although we cannot be responsible for royal mail or courier problems). We aim to post all orders by the next working day but where possible some orders are posted same day. If there is likely to be any delay with delivery for whatever reason - such as stock levels - we will notify you to enable you to choose whether to proceed with your order or choose another product. If your are not in when your parcel arrives, Royal Mail will keep your package at your local depot for 7 days enabling you to pick it up. After 7 days the parcel then returns to us. Postal charges apply to send the goods back out to you. Q. How Do I Order A. Ordering is simple and straightforward. Simply place your items in the shopping basket - each time you will be transferred back to the shop - when you have finished shopping click on 'checkout' and follow the instructions. Q. How Can I Pay A. We have various ways of payment. Cards: We accept all major credit cards and debit cards. Paypal: For those who want to use their Paypal account to transfer money we also offer that option. Nochex: For those you have a Nochex account Q. Are there extra fees for using my credit card? A. No. We do not charge an extra fee for the use of any payment method including credit cards. The price you see at checkout is the amount you pay. Q. What Happens After I Have Made My Payment A. You will receive an confirmation email of your purchase within minutes of placing your order. Once your order has been shipped you will receive another email. Many orders are shipped same day with every effort being made to ship within 24hours. (Mon-Fri) (For any future reference, please print and keep a hardcopy of your emailed transaction receipt and all correspondence emails). Q. When Will My Credit Card Be Debited Your Card will be debited at the point your sales transaction is completed. Q. Do I Need To Open A Paypal Account To Shop With You No. You will get the choice to pay with your Paypal Account or your credit/debit card. Q. I am trying to pay using my credit card as I do not have a Paypal account/do not want to use my Paypal account but I get a message informing me that I have an account and should login with my password? If, at any time in the past you have registered with Paypal, they will have retained your email details and that is why they are requesting this information. You can either use a different email address that they don't recognise, or you can choose to use Nochex as an alternative payment provider. Nochex is a UK company and works in much the same way as Paypal and you do not need an account with them either. If you continue to have problems please do not hesitate to contact us. Q. Is my online payment secure? A. Yes. Both payment providers use Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available) so you have no need to worry whether your data is safe. Further details can be seen on their websites. We always ask for the customers card verification value (CVV) on all transaction requests to help prevent fraud. The CVV is the 3 digit number on the back of the card. Q. What name will appear on my credit card statement to identify my payment? Any Purchase you make from www.womenaresexy.com will either appear on your statement as being processed by accounts@womenaresexy.com or our parent company Danvik Solutions. Q. What happens if I want to return my purchase for any reason? A. Please refer to our refunds and returns Policy. |
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