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Returns and RefundsFaulty Goods When packaging items ready for despatch we are very careful to ensure adequate packaging and that the goods are in perfect condition before despatch. However, In the event your goods should arrive damaged in any way please email us as soon as you receive your order We will then ask you to carefully package the items and return to us to the address given with a copy of your invoice and the reason for return. Upon receipt of the returned product we will promptly issue a replacement of the items or a full refund (including your return postage costs) depending on your preference. Unsuitable Products We try to be as clear as possible about our products, given full and accurate descriptions where possible. However, if a product is unsuitable for you, you may return it, within 14 days of receipt - unopened, undamaged and in the manufacturer’s original packaging - for a full refund, less return postage. We recommend that you use a Recorded Delivery service for posting your package. The returns procedure is the same as for breakages or faulty products, outlined above. Please contact us first as occasionally your order may have been sent direct from our suppliers and the return address may be different to our own. Refunds will be made within 10 working days once we have received and processed the returned item. Refunds will be made by the same way as payment (e.g. if you paid with a credit card it gets credited back to your credited card). |
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